DO YOU GUYS MAKE BOURBON?
We get asked this a lot...and sadly, NO - but bourbon has certainly made us!
Well, besides the obvious (we're based out of Kentucky), we see bourbon as an icon of America and the South. In 1964, the US Congress declared bourbon as "America's Native Spirit." To be called "bourbon" a whisky spirit has to be made on America soil, and everyone knows that also means Kentucky soil. Put the American spirit on your shirt today. (We also enjoy Tennessee whiskey and whiskeys of all sorts.) Read more on our BLOG.
WHEN WILL MY ORDER SHIP?
We strive to process orders as quickly as possibly. Orders placed Monday through Friday are almost always shipped within 1 business day using USPS. Orders placed over the weekend will ship the following business day. Orders placed before 3PM CST on business days generally ship the same business day.
Some exclusions may apply, but are not limited to the following: back-ordered status, orders placed on holidays, website maintenance, and weekend orders. Such delays will be promptly shipped and notified upon shipment.
HOW SOON WILL MY PACKAGE ARRIVE?
Once your order leaves our facility, typical delivery takes 2-4 business days depending upon your location.
HOW MUCH IS SHIPPING?
Shipping is a $4.95 flat rate fee no matter the order size. Exclusions may include free shipping promos or international shipping rates.
HOW CAN I TRACK MY ORDER?
Once an order has been processed, a tracking number will be sent to the email used to complete your order. Please contact us if you did not receive a shipping confirmation email with tracking. Please allow at least 36 hours for any tracking updates via USPS.
WHAT IF MY PACKAGE IS LOST?
Dixie Reserve is not responsible for the replacement of lost packages by the USPS. Such cases should be handled with the USPS by referring to the order tracking number as notified.
All lost items due to incorrect submission of a shipping address by a customer will not be replaced by Dixie Reserve. Lost packages will be handled on a case by case basis.
HOW CAN I RETURN AN ORDER?
We accept returns up to 30 days after original purchase for full refund.
We accept returns up to 1 year after original purchase date for store credit or exchange.
Please return all items in their original condition with Return and Exchange form (DOWNLOAD) to:
Dixie Reserve Returns
3700 Wood Trace
Owensboro, KY 42303
Please allow up to 10 days after the return has been received for money to be refunded. Please note that if you paid for shipping on the original order, that shipping cost will not be refunded.
HOW LONG DO I HAVE TO USE A GIFT CARD?
Gift cards have no expiration date, but all sales are final.
WHAT SIZE TSHIRT SHOULD I BUY?
Check out our sizing chart HERE.
CAN I REQUEST A FREE STICKER?
At this time, no. However, all online orders are shipped with a complimentary sticker when in stock.
CAN I BE A BRAND REP?
Certainly! We do not have a "College Rep" program, but we welcome all applications for our exclusive Influencer program.
HOW CAN I STAY UP TO DATE WITH DIXIE RESERVE RELEASES?
You can sign up for our Email Newsletter below. We also suggest following us on Instagram, Twitter, Facebook, and other social media platforms for special offers!