RETURNS

POLICY: 
Within 30 days of receiving your order (not date of purchase, but date your order arrives) : full refund or store credit.
Up to 1 year after original purchase date: for store credit or exchange (for last retail value).

Returns and Exchanges only accepted for purchases made through DixieReserve.com or at Dixie Reserve Co. pop-up events (on location markets). Any items purchased through an authorized Dixie Reserve Co. retailer must be returned or exchanged at the corresponding retailer location.

Returns will only be applied to the original form of purchase with the original shipping cost deducted.

Allow up to 10 days after the return has been received for money to be refunded.

Packages MUST be returned to the address below in order to receive any percentage of refund or exchange.

SHIPPING COSTS:
Please note that if you paid for shipping on the original order, that shipping cost will not be refunded. 

DRCO is not responsible for returns/exchange shipping costs unless there has been an error on our behalf (i.e. damaged product or incorrect item shipped.) Only if an incorrect item has been shipped may DRCO accept the responsibility of returns/exchange shipping. In such cases, DRCO will email you a shipping label upon request.

GIFT CARDS:
All sales on DixieReserve.com gift cards are final and not eligible for refunds.

MAILING:
Please return all items in their original condition to: DIXIE RESERVE Returns / 1926 Merriewood Drive / Owensboro, KY 42301 with the completed Returns form that can be downloaded below.

Thank you for your loyalty!

Need help? Contact us at bryant@DixieReserve.com